Delivery

Once placed, orders from our online shop are usually delivered within 2 working days – pretty speedy. (Please note: some postcodes may take 2 days to arrive, these are listed in the table below).

We deliver Tuesday to Friday each week (deliveries cannot be made on Saturday, Sunday, Monday or Bank Holidays).

Our delivery cut off times are as follows:

Tuesday delivery: cut off Sunday 11.59 pm

Wednesday delivery: cut off Monday 11.59 pm

Thursday delivery: cut off Tuesday 11.59 pm

Friday delivery: cut off Wednesday 11.59 pm

Before submitting your order, please check that your full name, address, contact details, and delivery requirements are correct. If they are incorrect, we cannot be responsible for related issues that may result in the late delivery of your order.

Deliveries are only to mainland UK (England, Wales, and Scotland), Highlands and Islands. Sadly we cannot deliver to Ireland (Northern & Southern) at this time.

We reserve the right not to deliver to all locations. When you apply to register an account with us, we’ll let you know whether we can deliver to your address – we hope we can!

2 day delivery postcodes:

AB 31-35 41-54 52 ABERDEEN
AB 36-38 55-56 83 NORTHERN HIGHLANDS
FK 17-21 85 ARGYLL
GY 9 72 GUERNSEY
HS 1-9 83 NORTHERN HIGHLANDS
IM ALL 73 ISLE OF MAN
IV ALL 83 NORTHERN HIGHLANDS
KA 27 86 ARRAN
KA 28 85 ARGYLL
KW 0-14 83 NORTHERN HIGHLANDS
KW 15-17 82 ORKNEY SHETLAND
PA 20-78 85 ARGYLL
PH 15-18 57 DUNDEE
PH 19-29 32-33 45-48 83 NORTHERN HIGHLANDS
PH 30-31 34-44 49-99 85 ARGYLL
TR 21-25 37 CORNWALL
ZE ALL 82 ORKNEY SHETLAND

You can select dates for your first delivery at the time of checkout or within your account section. Future deliveries for subscriptions will be shown on your account and can be amended if needed, depending on your chosen subscription’s frequency: this includes the price of the next order due for dispatch, in addition to its delivery date.

Actual delivery times may vary based on your location, our stock availability, the time at which you finalise your information on the checkout pages, and circumstances beyond our control (including public holidays).

Our couriers DPD will provide tracking and delivery updates, so you are informed of time slots and delivery days; please note, delays may occur that are outside of our control. Standard deliveries can be made any time between approximately 8am-6pm: we cannot specify a specific time within this period.

We’ll ask you for ‘leave’ instructions when placing your order. That way, if you are out during delivery, our couriers can leave your parcel in a safe location and ensure any perishable items are delivered on the correct day. *Due to coronavirus policies, our couriers will be following a zero contact delivery system, so will not require a signature at this time.

Delivery costs:

UK – England, Scotland Wales – excluding Highlands and Islands
CHARGE INC VAT WEIGHT SERVICE SUPPLIER
£3.10 1.7kg 2nd class mail Royal Mail
£5.20 up to 4.75kg UK Expresspak 5 (next day) DPD
£7.96 up to 20kg next day DPD
£13.96 21kg – 35kg next day DPD
£18.50 36kg – 50kg next day DPD
£0.00 50kg-85kg next day DPD
TBA 86kg + next day DPD
Scottish Highlands 
CHARGE INC VAT WEIGHT SERVICE SUPPLIER
£3.10 1.7kg 2nd class mail Royal Mail
£13.50 up to 4.75kg UK Expresspak 5 (next day) DPD
£18.50 up to 20kg 2 day DPD
£20.50 21kg – 35kg 2 day DPD
£29.50 36kg – 50kg 2 day DPD
£0.00 50kg + 2 day DPD
TBA 86kg + next day DPD
UK Islands
CHARGE WEIGHT SERVICE SUPPLIER
£3.10 1.7kg 2nd class mail Royal Mail
TBA over 2kg 2 day DPD

 

Damage: if you accepted a Hug parcel before realising it was damaged, or the parcel was left in a safe place when you were unavailable for inspection, please take a photograph of the damaged item and contact us within 24 hours, so we can take the necessary steps to help.

Collections: Collections can be made Monday to Thursday each week 9.30am-5pm. Remember to bring your order confirmation/ order number with you as confirmation. (Sadly due to lockdown, Hug HQ is closed on a Friday at the moment).

Please feel free to bring your own bag to reduce packaging!